Customers complain about dirty rentals
Karen Moawad saw the numbers written in ink on the upholstery of a 2007 Mercury Montego she rented from Hertz last week and wasn't surprised.
Moawad, the CEO of a management consulting company in Bainbridge Island, Wash., says the cars she rents usually have a "filthy" interior or water spots that blocks windows and exterior mirrors. Car rental companies say they work hard to provide clean cars. Hertz says dirty cars rank low in customer complaints, and it received high scores for rental car cleanliness and appearance in a survey by marketing information firm J.D. Power and Associates last year. But an inquiry on the subject to some of the 1,500 people on the USA Today Road Warrior panel, including Moawad, found many who aren't buying it. "There has definitely been a deterioration in standards," Moawad says.
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